Missions: Participant Experience

 

How might we create a short term trip experience that truly inspires living an Unleashed lifestyle?

 

Jan 12, 2022

Prototypes

Prototype 1

- Main reasons to join a mission trip

- Details available about types of trips

- Before going on a trip

- Impact of going on a mission trip

- After coming  back from a trip

Prototype 2

- Creative Campaign - "Trip Selfies"

- Access to Trips & Information

- Streamlining & Improving the Experience


Recommended Focus Areas

  1. Learning More - After interest, streamline the process of getting more information/speaking to a person
  2. Applying - Improve the application step - less questions, simplified form, consistent experience
  3. Submitting Forms - forms have gone missing, questions are often repetitive, lack of motivation to submit forms on time
  4. Fundraising - access to more resources and ideas
  5. Traveling (Return) - how can you help ease exhaustion, talk through emotions, be productive
  6. Sharing Story - encouraging people to write stories earlier, and collect them during instead of after trip

Customer Journey


Welcome Message


Discovery Session Schedule + Resources


Customer Service: Build Peaks, Don't Fix Potholes


Popsicle Moments: Finding A New Flavor of Customer Service


Learning from Others: Austin Stone

Main Website

Trip Listing


External Excellence: EF Ultimate Break

Website User Experience Self Study